In these terms and conditions, "we" "us" and "our" refers to The Alphabet Gift Shop Ltd. Your access to and use of all information on this website including purchase of our product's is provided subject to the following terms and conditions. The information is intended for residents of the United Kingdom only. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.


You can order products online via www.thealphabetgiftshop.co.uk. When you place an order for a product, you’re offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;

1. We do not receive your payment

2. There has been a pricing or product description error

3. The ordered products are out of stock or discontinued

4. Personliased products contain content which may cause offence to our staff.

In the event of refusal, we will immediately refund your debit or credit card for the total amount debited where your card has been charged.


You must pay for your order before it is delivered and you can do so by credit or debit card through our payment providers, SagePay or PayPal.

The Alphabet Gift Shop uses the latest security measures to protect your details when you shop with us. All payments are collected and processed by either SagePay or PayPal. We never ever see your credit card number.


We try to keep our site up to date; however, we cannot guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 28 days. If we cannot dispatch an item to you within the specified time you can request cancellation and we will cancel the order and refund your money in full.


For most items on our website you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting us.

You cannot cancel your order if the goods that you have ordered are perishable or if the product is personalised or custom made to your requirements in any way. Due to the nature of our products, they are immediately sent for production. Please check your order carefully during the order process and on the confirmation email as we cannot refund or cancel your order for personalised products which have been misspelt, have the incorrect date or if you have had a change of heart.


Please see our separate Delivery Page for details


Our working hours are Monday-Saturday 9am - 5:30pm and our dispatch timescales do not include weekends or bank holidays


Please see our separate Returns Policy for full details


This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.


To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from products we have supplied.


Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability of fitness for a particular purpose. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. We also take all due care in ensuring that our website is free of any virus, worm, trojan and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.


By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.


These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.


We undertake full due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner. Our compliance with privacy legislation is set out in our separate Privacy Policy.

These terms do not affect your statutory rights as a consumer. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


We take our relationships with our customers very seriously. We aim to reply to emails within one working day and if you have any enquiry or complaints please call us on 01283 749933 or e-mail info@thealphabetgiftshop.co.uk


If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please contact us on 01283 749933 or e-mail: info@thealphabetgiftshop.co.uk