Our delivery charges are as follows:
|UK Mainland over £30||Free||£4.00|
|USA, CAN, AUS||£18.50|
We are currently only operating this service from our Burton upon Trent store during weekdays 10am - 4pm. You will receive a shipping email once your order is available to collect, when you arrive at store, call 01283 749933 and a member of the team will bring your order to you.
Subject to availability of stock, we aim to have orders ready to collect from your chosen store within 24hrs. If you need an item more urgently than the timescales provided please call us 01283 749933 and we will do our very best to oblige. You should receive an email despatch notification to let you know that your item is available to collect. Please check your junk/spam emails too.
Subject to availability of stock, we aim to deliver orders within 2-3 days but please allow up to 7 days delivery. If you need an item urgently please call 01283 749935 and we will do our very best to oblige. Please allow for longer delivery during peak times such as Father's Day, Christmas and during Sales.
There is a standard charge of £3.50 for all items on the website unless otherwise specified. Orders over £30 have free delivery within the UK..
Orders are dispatched via Royal Mail or Courier (depending on the size and weight of the parcel). Courier delivery will usually require a signature on delivery.
Subject to stock availability, orders placed on our website before 2pm, where this delivery option has been selected will be despatched on the same day for delivery within the UK on the next working day. This applies to working days only and does not include weekends.
Standard sized items are subject to a delivery charge of £11.50 in Europe, £18.50 for USA, Canada & Australia and £19.50 for the rest of the world. For larger items please call or email us from our contact page for specific delivery quotes to Europe and for information about delivery to the rest of the world. . For delivery destinations outside of the United Kingdom, prices do not include other customs duties which will, if applicable, be payable by you.
We will deliver the goods ordered by you to the delivery address that you give us during your order process (unless ‘collect from store” has been selected). We endeavour to despatch goods for delivery within the time scale specified above. However, we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent direct from our manufacturers or for delays in the delivery caused by any third party such as the postal service. Despatch times shown on the product description pages are indicative only and may vary during peak times or if the item out of stock.
Goods returned described as undeliverable, will be subject to a redelivery charge. We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, The Alphabet Gift Shop does not take liability unless you notify us in writing or by email within 30 days from the order date.
Our studio hours are Monday - Friday 9am - 5.30pm. Our dispatch timescales (including next day options) do not include weekends or bank holidays.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.
Should you have a problem with any product ordered from us, or are not happy with it for any reason, we would like to hear from you. Please call our office to speak to a member of our production & despatch team or email us using the form on our contact page.
If you do need to return any goods to us, please make sure that they are packaged securely and we strongly recommend they are returned using insured registered delivery as we cannot accept liability for goods lost or damaged in transit. Please retain your post office receipt for proof of postage. This is really important as we can only issue a refund once we have received the goods, in their original condition.
Our return policy does not apply to perishable goods, items which have been personalised or custom made for you or if you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.
Goods should be returned within 7 days of delivery, at the customer's expense, in their original packaging and in a re-saleable condition. Any goods with manufacturing faults on arrival will be replaced or refunded including your postage costs. This does not affect your statutory rights.
Please return all goods to:
The Alphabet Gift Shop
9-10 Union Street
Burton on Trent